Built to die - no Fitbit watch lasts

[kmk87]

I really REALLY want to love Fitbit. But it’s just disappointment after disappointment.
In less than 3 years, I’ve had 2 blazes (first broke within warranty, second, 2 months after warranty expired) and a versa which I bought with the famous 25% “goodwill” discount you get when it’s completely angering that the product dies so close to warranty expiration. Guess what?? That versa is now DEAD AFTER 14 months of use... #screwedbyfit again
How is it possible that these watches can’t seem to go past 2 month after warranty expiration date. And the service is just appalling. I’ve been in touch with them 2 weeks ago now and no response. This is happening during covid, but how is is possible that a tech company working in hardware can’t figure out how to reply customer emails swiftly?

Also because the 25% discount they give you is for their online store you’re prevented from buying a replacement from more reputable stores that might offer extended warranty options. Why? Because They KNOW these products break easily...

I am tired of throwing money at these useless pieces of hardware that die on me. I refuse to be a hamster in your break-replace product cycle. Even iPhones last longer than this!!!

Loyal Fitbit customers deserve better. Why should we keep trusting you?

[SunsetRunner]

Hi @kmk87 - you mentioned - “Also because the 25% discount they give you is for their online store you’re prevented from buying a replacement from more reputable stores that might offer extended warranty options.”

You can purchase an extended warranty from any seller, including Fitbit ... who is offering the discount on a new device.

[Rich_Laue]

I think you would find millions of people that would disagree. 

My experience with friends and family have been 3-5+ years per tracker. 

One friend still using her 4 year old Blaze