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Button on the right side of my Versa not working

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‎07-16-2019 22:04 - last edited on ‎07-17-2019 09:27 by Moderator Alum

‎07-16-2019 22:04 - last edited on ‎07-17-2019 09:27 by Moderator Alum

I have tried physically cleaning it, restarting, doing a full restore of the Fitbit. I can feel the button move, but the Versa doesn’t recognize it. This happened before and the reinstall fixed it, but not this time. 

 

Moderator edit: Subject for clarity.

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3 REPLIES 3

‎07-17-2019 01:28

‎07-17-2019 01:28

Hi @djw98  I have flagged a moderator to come and help you as it seems you have tried everything!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-17-2019 01:31

In response to NellyG

‎07-17-2019 01:31

Thanks. I appreciate that

Sent from my iPhone
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‎07-17-2019 09:29

In response to djw98

‎07-17-2019 09:29

Hey @djw98, welcome to the Fitbit Community. Thanks for posting your inquiry here.

 

Many thanks for pointing this out @NellyG.

 

I've created a Support Case on your behalf, you should soon receive an email from our Customer Support team at the email you used to register with the Community forums.

 

Please let me know if there's anything we may do to assist you in the meantime. Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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