C25K measuring distance

[Lwelbourn]

Hi I’ve just completed week 2 of C25K using the app on my versa and the most it says I have done distance wise is 0.72kms? Surely this can’t be right? 

[EdsonFitbit]

@Lwelbourn Welcome to the Fitbit Community.

I'm sorry to hear that your distance hasn't been properly registered by the C25K Trainer. This app must run in the foreground in order to have the distance recorded. If you have done it this way, I would recommend performing a restart to your Fitbit Versa by following these steps. Then, try again to record a run or walk.

If you continue experiencing difficulties, you can get in touch with the app developer which in this case is Zen Labs Fitness. You should be able to find their contact information on the app details.

If you have any question, please don't hesitate to contact us back.

[Kazmasson]

Hi, I just wondered if this has been resolved.  I’m on day 2 of using the app and a 3.5k route is tracking as 0.34km

[Lwelbourn]

Not that I’m aware of, I started using my phone for the app and using my Fitbit exercise to track the run

Sent from my iPhone

[Kazmasson]

Thanks, I’m thinking that’s the only way to get all the stats.  It’s a shame because it’s handy having it on the watch.  Did you keep your progress when you switched to the phone app?

[Lwelbourn]

No unfortunately not which is a pity

Sent from my iPhone