CC vanishing from Versa

[Brantome]

For the third or fourth time in as many weeks, the card I had set up on my Versa for Fitbit pay has disappeared from my watch, even though it still appears on my Fitbit app. What’s causing this? I can’t discern any pattern in it happening. It’s extremely annoying to have to set up the card yet again (I don’t have a different one to add, just the one) and then end up with duplicate cards on the phone. Is there any sign of the bugs in the firmware ever being resolved? The forum appears full of issues pointing to significant deficiencies but corrections seem few and far between.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @Brantome.

Thanks for troubleshooting this by yourself. Have you tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Brantome]

Hi, 

Yeah, restarting and all the usual circumventions for syncing etc didn’t work.

Rather than adding the same card again as has been suggested, I took the quicker route of deleting the Fitbit app storage rather than deleting it and reinstalling. Going into the wallet after that did restore the card to the watch, but it clearly shows there a bug somewhere.

---

@AlejandraFitbit wrote:

It's great to see you around @Brantome.

Thanks for troubleshooting this by yourself. Have you tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

---

[Brantome]

Guess what, went to use my Versa to pay at the supermarket checkout and the watch wallet is empty again. Very embarrassing and frustrating...

[AlejandraFitbit]

Thanks for the update @Brantome.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Fangles]

I had exactly the same problem but it always seemed to happen during a synch with the Windows 10 FitBit app.

Help put me through hula hoops to get it back on but they didn't listen when I told them I had already added it again.

With I could return the device, had enough with all the problems.