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CHARGER NOT WORKING AND BATTERY DEAD

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‎10-13-2019 23:31

‎10-13-2019 23:31

Is there a possibility that the charger could be broken?

I have tried plugging it into other USB ports and even connecting it to multiple wall power sources. Not my battery is depleted and my Versa is useless. 

Can I get my money back on this product if it is within its 2 year warranty?

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5 REPLIES 5

‎10-13-2019 23:33

‎10-13-2019 23:33

Hi @Melis2fit  have you tried cleaning the contacts on the device and the charging unit? That would be the first step. If you're still under warranty, Fitbit would work to fix the problem or replacing the device and/or charging unit, but a refund would more than likely not happen. Try cleaning first, then see if it charges and let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-13-2019 23:40 - edited ‎10-13-2019 23:41

In response to Odyssey13

‎10-13-2019 23:40 - edited ‎10-13-2019 23:41

I have cleaned it MULTIPLE times. I have tried wiggling the charger and the USB. It doesn't react at all. 

This is the second watch after it has already been replaced. 

Will the shop replace it immediately, they are normally fussy? Because I cannot use my watch at the moment. It's completely dead. 

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‎10-13-2019 23:44

In response to Melis2fit

‎10-13-2019 23:44

@Melis2fit  not sure on the speed of replacement, if they determine it needs to be replaced. You in the UK? You'd need to get with customer support and I have numbers for the US and UK. Other than that, you could do an online chat to reach them.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-14-2019 00:17

In response to Odyssey13

‎10-14-2019 00:17

Thank you for your responses. What else can they do to erect the problem? Because the watch is useless now. 

I am in South Africa. 

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‎10-14-2019 00:23

In response to Melis2fit

‎10-14-2019 00:23

If you're not in the USA or if you prefer an online chat or email, then click for contact options

Sorry I don't have a number to help you. You can reach support at Facebook or Twitter, too.

Stepping in the U.S.A. since September 2013. Android 14

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