Call notification didn't go off after answered the call-Versa

[Miix]

Incoming call alert on versa did not go off after I answered the call from my phone(iPhone). The alert was still there on versa screen even I finished and hang up the call.

Moderator edit: added label

Moderator edit: updated subject for clarity

[AlejandraFitbit]

Hey there @Miix, it's great to see you participating in the Community.

I would like to know if you have tried to restart your Vera? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

If the issue persists after performing this, let me know. 

[Miix]

Hi,

Yes, I did restart but problem still persist.


Regards
Peter Sum

[AlejandraFitbit]

Thanks for the update @Miix.

If you still having this issue, I recommend setting up your Versa as a new device by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Let me know the outcome. 

[Miix]

Hi,

It is working after I rebooted my versa 2 more times.


Regards
Peter Sum

[Lucrisha]

My Versa is doing the same thing with calls. So I just need to delete my device and add a new one? Will that delete my info? 

[AlejandraFitbit]

Those are great news @Miix, I am glad to hear that your Versa is now working. If there is anything else we can help you with, do not hesitate to post it.

@Lucrisha it's great to have you here, welcome! Regarding your inquiry, before setting up your Versa as a new device, I recommend syncing it so you won't lose your information.

Keep me posted.