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Calorie burn and heart rate almost doubled

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‎06-20-2019 09:28 - last edited on ‎06-21-2019 14:59 by Fitbit Moderator

‎06-20-2019 09:28 - last edited on ‎06-21-2019 14:59 by Fitbit Moderator

My calorie burn and heart rate almost doubled after last update on June 12th.  Called to report, received an email on how to do a hard shut down; that didn't work.  There was NEVER a vibration or a display on screen.  I've performed this procedure multiple times and it has never worked. Now, it won't swipe or respond to touch.  Fitbit support isn't offering any help.  Never had any issues until the last update. 

 

Moderator edit: updated subject for clarity

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‎06-21-2019 14:57

‎06-21-2019 14:57

Welcome to the Fitbit Community @SenoraFrog. Sorry for the delayed response.

 

I regret to hear about the difficulties you experienced with your Fitbit Versa. Thank you for letting us know the troubleshooting steps you've performed and that you contacted Customer Support. I sent your information to our team to further investigate your case. Please check your inbox on the next days. I'm pretty sure they will do their best to provide a high level of support.

 

If you have any question, please don't hesitate to contact us back.

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