Calories, active minutes, floors and distance not showing from previous days

[AgaBrojel]

Hi guys. I was using Fitbit inspire for a year and it was all fine. Few days ago I updated to Versa 2 and I am experiencing sync issues. So the only right data is the steps which the app is showing correctly for today and previous days. The other like: distance, calories, floors, active minutes - the app is showing correct only current, todays ones and if I want to check the previous days it is still showing the data from today/current day. Anyone has similar issue please?

[CJUnited]

Yes noticed that when I look at previous days the true figure for floors eg is there for a nano second and then quickly defaults to today’s figure. 26 floors yesterday, 12 today but briefly see 26 then changes to 12. Same if I scroll back through the days. It’s only like this on the dashboard as I can see the true figures if I go into stairs but needs to be fixed ASAP as not trusting what I’ve done and don’t want to have to go into every single type of data. 

[AgaBrojel]

Exactly same problem! I have tried everything which Fitbit support recommended on Twitter. Also done troubleshooting. Everything is up to date so I do not know where the issue is. I am using Versa 2 only for 3 days and from the beginning it didn’t update correctly. With my previous one Fitbit inspire it was all fine. Do you have that issue for the long time? 

[RetireBFit]

Same issue 

[AgaBrojel]

Is it the Fitbit technical problem or it is on our side I mean the Versa 2 is not a good product? Is anyone there to help?

[CJUnited]

Only started to happen yesterday and it seems it’s a problem with the app as my versa is ok in every other respect! Hope it will sort itself out as I’ve also switched everything off and on and reset my versa! 

[LeslieDW]

Same thing here! Noticed it after the last update 

[gitonamking]

Still having this same issue. So frustrated.

[CJUnited]

Yes me too. I’ve emailed them today! Even that wasn’t straightforward! I had hoped someone would come in to the thread with an update or that it wouldVe corrected itself but sadly neither! 

[AgaBrojel]

Hey. I was writing with Fitbit support in twitter but it doesn’t look like that want to help and it is taking ages. It is just typical “customer service” writing. I know it is frustrating because it is demotivating if you can’t read your data correctly. I am also disappointed with “special edition” bracelet which is bad quality. Looks like I bought something which doesn’t work as it should. Sorry for negativity

[CJUnited]

Issue resolved by uninstalling and reinstalling the Fitbit app. You do not lose any Fitbit data so go ahead as this will fix it. 

[GymCrab]

As CJUnited said, delete and reinstall the app. I just did it and it’s working again.