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Calories and step count not coincide

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‎08-08-2019 21:30 - last edited on ‎08-12-2019 16:53 by

‎08-08-2019 21:30 - last edited on ‎08-12-2019 16:53 by

Hi this morning my fitbit has logged over 1000 steps and calories are 33.... usually when I wake I'm at 100 steps and call at about 270, any idea what is going on and how to fix it? Thanks 

 

 

Moderator edit: subject for clarity

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‎08-12-2019 16:51

‎08-12-2019 16:51

Welcome to the Fitbit Community @Coco21. I am sorry for the delayed response.


I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your step and calorie tracking. I recommend confirming that your personal details are correct: How do I manage my Fitbit profile?. Please also restart your device by following these steps: How do I restart my Fitbit device?

 

Let me know how it goes!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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