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Calories and workout information inaccurate

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‎07-18-2018 09:41 - last edited on ‎07-19-2018 05:19 by Moderator Alum

‎07-18-2018 09:41 - last edited on ‎07-19-2018 05:19 by Moderator Alum

Yesterday my Fitbit started saying I was burning thousands of calories and working out hundreds of minutes (700 minutes) after wearing it for about 30 minutes and taking a cab. I reset it last night but it’s still doing it. How do I fix this? I can’t get an accurate reading of my workouts and it’s messing with my calculation of calories, heart rate and workouts. Yesterday it said I was in peak heart rate for 6 hours! What is going on?

 

Thanks!

 

 

Moderator edit: subject for clarity

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‎07-19-2018 05:22 - last edited on ‎10-23-2025 10:31 by Fitbit Moderator

‎07-19-2018 05:22 - last edited on ‎10-23-2025 10:31 by Fitbit Moderator

Welcome to the Forums @profdfunk.

Thanks for troubleshooting this by yourself. Since the step you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Tongue

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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