Calories burned (cal/min) inaccurate!

[Stacielt]

 

 

 hi all,

I need some help with my Versa2! 
My Calories Burned is really inaccurate. Please see the foto’s attached. I just did a workout of an hour, with an average bpm of 116, with only 276 calories burned after the workout and a cal/min of 4. 
earlier this week I did 2 walks in the park, one of an 1hour 11 min, with an average bpm of 113, with 454 cal burned and cal/min of 6.

The other walk was 1hour 18min with an average bpm of 100, and 411 cals burned and a cal/min of 5. 

How come that my workout at home, with an average bpm of 116, shows a cal/min of 4 and burned way less calories? 

I already reset my Versa 2 a few times, but that didn’t work.. it keeps happening, please advise! 

[Marrrmaduke · Accepted solution]

@Stacielt You can attempt another factory reset but if you're not successful, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. The good news is you're still covered under warranty and should receive a replacement.