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Calories burnt during exercise suddenly too low

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‎10-13-2019 01:02

‎10-13-2019 01:02

Hi,

Since Friday my Fitbit Versa has not given me the right calorie count for automatically recognised walking or other activities, and it no longer tells me the heart rate for those exercises. See the screenshot below and it's clear the same activity now only gives around 15% of the calorie credit. I also found Saturday that several bouts of walking (I did 13k steps) were not recognised and I only had 17 active minutes that day. Quite problematic as I'm religiously tracking calories eaten ATM with my fitness pal to lose some. weight and now find myself starving to avoid hitting my calorie limit for the day.

 

  • I didn't change any settings that I'm aware of. I was sent the firmware update Friday and installed it that evening but the problems began before the install. 

Screenshot_20191013_094901.jpg

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‎10-15-2019 10:17

‎10-15-2019 10:17

@BexK Welcome! It's great to see you around! Sorry for the delay in my reply.

 

Let me help you with your calorie calculation. It is odd that it is showing such a low estimation. Try logging out from the app, restart your phone and log back in to see if this helps it display the correct data.

 

Let me know how it goes.

 

Alvaro | Community Moderator

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