help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Calories displayed as "- -" for exercises in Android app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2018 17:55 - last edited on ‎10-22-2018 05:12 by Moderator Alum

‎10-21-2018 17:55 - last edited on ‎10-22-2018 05:12 by Moderator Alum

Come on Fitbit.. this issue was known back when the Ionic was launched last October... same issue with the Versa... Now with the Charge 3... why does it take over a year to fix a bug?

 

https://community.fitbit.com/t5/Ionic/Calories-displayed-as-quot-quot-for-exercises-in-Android-app/t...

 

 

Moderator edit: subject for clarity

Samsung Galaxy S8, Sense
Best Answer
0 Votes
2 REPLIES 2

‎10-22-2018 05:15

‎10-22-2018 05:15

Hey @Buzzsaw, it's great to see you around.

 

Our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track. Keep in mind that you can still view your calories burned by going in to the exercise summary and selecting "calories".

 

Please let me know if there's anything I may do to assist you in the meantime. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-09-2019 17:15

In response to AlejandraFitbit

‎01-09-2019 17:15

JANUARY 2019 AND STILL HAVING THIS ISSUE.. WHATS HAPPENING??? 

 

I got the Versa for xmas and I'm also having this issue when I manually start the workout on my watch.. But the other day I went for a walk and it automatically detected the activity and recorded the cals burned. This is so annoying!!! Are they going to fix it?? Never had this issue with the Charge 2.Screenshot_2019-01-09-20-02-41.png

 

Screenshot_2019-01-09-20-02-29.png

 

Best Answer
0 Votes