help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Calories have disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2020 12:59

‎02-11-2020 12:59

Hi guys so today I’ve currently burned what should be around the 3000 mark however the fit bit has just removed about 1500 from my calories burnt today why is this how can I get It back to the original number this is very annoying and I don’t have a computer to plug it into. At the same time as this happed at 19:55 I got an email saying I’ve lost 145 when I’ve definitely not extremely annoyed by this 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-11-2020 16:10

‎03-11-2020 16:10

Welcome to the Fitbit Community @CherieP.

 

I'm sorry to hear that some of your calories burned have been removed. Thank you for the information provided.

 

- If you have two Fitbit devices paired to your Fitbit account and switch between them, the information recorded by each one could get mixed if they are synchronized at the same time.

 

- Whether you manually logged a driving activity the calories burned by your watch can be overwritten.

 

If none of this is related to your case, I would recommend performing a restart to your Fitbit Versa Lite by following these steps.

 

If you continue experiencing the same problem or have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer