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Calories have gone way off

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‎04-21-2019 13:49 - last edited on ‎04-22-2019 08:22 by Fitbit Moderator

‎04-21-2019 13:49 - last edited on ‎04-22-2019 08:22 by Fitbit Moderator

My versa has been fine at counting calories but today I've done Hiit walked over 20000 steps and other activities an my calories still haven't gone green. My HIIT sessions are normally 500 odd cals today it logged as 300 I walked for an hr it only logged it as 30 cals burned. I recently changed my eating cal goal to the harder level but that shouldn't really affect the cals I'm burning? Please help.

 

 

Moderator edit: merged reply

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‎04-22-2019 08:29

‎04-22-2019 08:29

@Emmz Welcome to our Fitbit Community! I'm happy to assist you with your Versa since it's not showing your calories burned properly even though you've changed your eating calories goal.

 

I'd like you to restart your Versa as described in this help article. This will refresh your tracker internally. After this, please monitor your tracker for the next 24 hours and see if the issue gets fixed.

 

In the meantime, I'd like share this help page. Which explains how Fitbit trackers track calories burned.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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