Can I cover the charging pins with clear wrap and tape?-Versa 2

[Bonbie]

I had a versa 2 about a year ago and really liked it, but it was burning me so I returned it. I wanted to give it another try, and am having the same issue, less than a week after purchasing this one. The redness is coming from right where the charging pins are. Can I cover those with clear wrap and tape?? Obviously not enough to obstruct the sensors, but just enough to put a barrier between that and my skin. Has anyone tried this? Thanks I’m advance.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Bonbie.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

See you around.

[Bonbie]

I actually have not heard from anyone yet, can you maybe help move that along...?

[EdsonFitbit]

Thanks for the update @Bonbie.

Your case has been forwarded to the right department. Please keep an eye on your inbox over the next days. Our team will get in touch with you as soon as possible. Thanks for your patience.

See you around.