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Can I exchange Versa for a different watch?

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‎06-28-2018 09:02 - last edited on ‎10-12-2021 19:37 by Fitbit Moderator

‎06-28-2018 09:02 - last edited on ‎10-12-2021 19:37 by Fitbit Moderator

Since obviously there are so many problems with the Versa, can we exchange it for a different watch??? This was a huge expense for us and im beyond disappointed with this product. 

 

Thanks!

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎06-28-2018 09:41

‎06-28-2018 09:41

There is no exchange program. All you can do is contact support and see what your options are.

Use help link at top of forum.

 

If you have a specfic problem let us know and maybe we can help

Community Council Member

Wendy | CA | Moto G6 Android

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‎06-28-2018 09:43

In response to WendyB

‎06-28-2018 09:43

So basically, the solution is to restart both the fitbit and phone as well as uninstall then reinstall the app every morning? That's literally the most inconvenient thing ever. If this doesn't get sorted out I will never be buying another Fitbit product again. This is absurd. 

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