05-18-2023 10:53 - last edited on 05-19-2023 07:11 by MarreFitbit
05-18-2023 10:53 - last edited on 05-19-2023 07:11 by MarreFitbit
I was setting up an account for my mother's Versa 3; wanting to track steps, etc. because she has dementia. My app shows most of my daily activities, but now treats me as a new user (ie you cannot view sleep score because you have not worn fitbit overnight.) How do I switch back & forth between the two accounts AND how can I differentiate the two accounts? Thank you in advance. :sun_with_face:
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-19-2023 07:17 - edited 05-26-2023 03:59
05-19-2023 07:17 - edited 05-26-2023 03:59
Hi there, @PDC_RN4u. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.
As @JohnnyRow has mentioned, you can use the same mobile device to sync both Fitbit devices but you'll need to have a separate account for each. Which means you'll have to log out from your Fitbit account every time your mother wants to sync her Fitbit and vice versa. If you haven't done so yet, please see Can I use more than one Fitbit device with the same account?
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05-18-2023 11:19
05-18-2023 11:19
Each user needs a separate Fitbit account with different emails. To keep them both on same phone, you need to keep logging out of one Fitbit account, then log back in with the other email and password.
05-19-2023 07:17 - edited 05-26-2023 03:59
05-19-2023 07:17 - edited 05-26-2023 03:59
Hi there, @PDC_RN4u. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.
As @JohnnyRow has mentioned, you can use the same mobile device to sync both Fitbit devices but you'll need to have a separate account for each. Which means you'll have to log out from your Fitbit account every time your mother wants to sync her Fitbit and vice versa. If you haven't done so yet, please see Can I use more than one Fitbit device with the same account?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...