12-26-2018
14:13
- last edited on
11-18-2021
17:50
by
EdsonFitbit
12-26-2018
14:13
- last edited on
11-18-2021
17:50
by
EdsonFitbit
My wife and I both got versas for Xmas. She already has an alta. When I try to set up separate accounts it says the e-mail address is already being used. I can add my wife's new one to her account but am not able to set up a different account for mine. She has an apple phone and I have an android. Any solutions?
Moderator edit: added label
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
12-26-2018 16:24
12-26-2018 16:24
Oh, I see what you mean. You can only have one account per email address, so you need to set up your account on a separate email address, even if you don't plan on using the email address for anything else.
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12-26-2018 14:15
12-26-2018 14:15
Hi, @Gin1ger! Have you tried using the forgot your password function? If the email address is in use, it should have a password associated with it.
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12-26-2018 14:18
12-26-2018 14:18
12-26-2018 16:24
12-26-2018 16:24
Oh, I see what you mean. You can only have one account per email address, so you need to set up your account on a separate email address, even if you don't plan on using the email address for anything else.
MakMak | Community Council
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Check out the Lifestyle Forums for ways to get more active!