help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can I use any wireless Dongle with the Versa Lite?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2020 12:20 - last edited on ‎04-26-2020 18:45 by Fitbit Moderator

‎03-06-2020 12:20 - last edited on ‎04-26-2020 18:45 by Fitbit Moderator

I am trying to get my versa lite to work, it is not turning on, trying to set it up after it crashed. Resorting to using the PC. Attempting to use a dongle, can I use any dongle or does it have to be a "Fitbit" specific dongle???

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-26-2020 18:45 - edited ‎04-26-2020 19:02

‎04-26-2020 18:45 - edited ‎04-26-2020 19:02

Hi @AASD. It's great to see you here in the forums. I'm sorry for the delayed response.

 

Thanks for letting me know about your Versa Lite and the steps tried to get it working again. Before anything else, let me explain that the Versa Lite was optimized to work with supported phones, tablets and computers that have built Bluetooth. Even though the Dongle is a universal item which can be used with the older Fitbit versions, it won't work with your watch. For more details about how to sync your Fitbit, check this help article.

 

That being said, since you mentioned that it's not turning on, do you see a green light on the back of your watch? If not, I'd recommend to try the troubleshooting steps described in this help article.

 

Let me know how it goes.

Best Answer
0 Votes