Can answer calls on Versa 3, but I can't hear anything

[SunsetRunner]

I can't hear the other person when I make a call

Moderator Edit: Clarified subject

[Guy_]

Hi @SunsetRunner - the speaker is very small so doesn't have much volume and always defaults to the same volume level but you can adjust it during a call, click on the speaker top right and adjust.

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums. 

As a first approach, I suggest following the tips and recommendations provided by @Guy_. 

If the issue persists, please check the following requirements:

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you both continue to have issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

On a side note, please note at this time Fitbit smartwatches can't control the volume on Apple Airpods.