Can answer calls on Versa 3, but the caller can't hear me

[MandM23]

When I am getting a call on my versa 3 it lets me answer it and I can hear the caller but they can not hear me  unless I switch to my phone. How do I fix that? 

Moderator Edit: Clarified subject

[Guy_]

Hi @MandM23 - in all probability the microphone isn't working. You can test this using the voice assistant which probably won't respond either.

If that is the case get the watch replaced under warranty.

[MarreFitbit · Accepted solution]

Hi there, @MandM23. Welcome to the Fitbit Community Forums. I'm sorry to hear that the caller can't hear you when answering the call on your Versa 3. I'll do my best to help you out!

If you haven't done so yet, please check the following requirements:

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

If none of the above seems to help, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.