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Can charge with wall charger but not computer USB port

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‎12-20-2018 23:39

‎12-20-2018 23:39

Any idea why I can use a UL wall charger just fine, but my Versa refuses to charge when connected to my computer, and even shuts itself down despite having 20% battery left? My USB ports are just fine and work with everything else. The computer is on and awake. Thanks!

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‎12-21-2018 00:21

‎12-21-2018 00:21

Are you using a USB hub on your computer? Fitbit say we shouldn't use these.

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‎12-21-2018 09:15

In response to SteveH

‎12-21-2018 09:15

Hey @singaporejones, it is great to see new faces around! As @SteveH mentioned, try a different port and use a UL-certified wall charger will also work. Don't use a USB hub.

 

Give it a try and let us know how it goes! 

Heydy | Community Moderator, Fitbit
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