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Can not restart after factory reset

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‎01-01-2019 02:44

‎01-01-2019 02:44

Factory reset my versa now my watch says download app to continue however I have and tried everything else and it will not sync. My phone finds the watch but won't sync! And ideas???

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3 REPLIES 3

‎01-01-2019 08:49

‎01-01-2019 08:49

Hi, after a factory reset, you have to setup your Versa all over again as all data are lost after a factory reset. Go to the Fitbit app, look whether your "old" Versa is still there and remove it form the app. Restart the Fitbit app and setup your Versa as if it were the first time. Good luck.

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‎01-10-2019 13:53

In response to SunsetRunner

‎01-10-2019 13:53

Hi thanks for this, after a few goes it connected and started working again under a new account. Cheers.

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‎01-10-2019 14:01

In response to SuperMario81

‎01-10-2019 14:01

You're very welcome, that's why I am here for, to help!

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