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Can not update to finish install

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‎02-12-2019 07:32

‎02-12-2019 07:32

I can not finish the install process with the Versa on my Samsung Galaxy S9. I have been on chat with fitbit with 2 different Versa devices. It syns, wifi setup, but will not do the update to finish. The watch just keeps scrolling download the Fitbit app on your device. I deleted and reinstalled the fitbit app several times on my phone. I turned off the bluetooth after linking it. I restarted the phone and the watch both. I am at wits end. Please help!!!

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7 REPLIES 7

‎02-12-2019 10:57

‎02-12-2019 10:57

Hi, do you mean the update to the new Firmware version .30?

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‎02-12-2019 11:06

In response to SunsetRunner

‎02-12-2019 11:06

I guess so.... after i sync the Fitbit to my phone, link my home wifi, it says that there is an update. The Fitbit logo just goes around and around on the watch with no progress. I can restart the fitbit holding the buttons, it just keeps saying download fitbit app in all languages. Never get the clock or anything
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‎02-12-2019 11:14 - edited ‎02-12-2019 11:23

In response to Wfriss12414

‎02-12-2019 11:14 - edited ‎02-12-2019 11:23

hi, in this case maybe this little guide I wrote can be helpfull for you. I finished my update within a small amount of time. Replace in this guide "My Versa" with "Your Versa". Good luck!! 

Let me know how it goes!

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‎02-12-2019 13:04

In response to SunsetRunner

‎02-12-2019 13:04

No i can not even set it up to get a clock face. It will not finish setting up. I only get a scrolling on the fitbit saying download fitbit app to begin

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‎02-12-2019 13:13

In response to Wfriss12414

‎02-12-2019 13:13

Hi, two things:

1. Perform a Factory Reset. click the link and you will find all the information you need to do that and also that you need to setup your Versa all over again to your phone. The Factory Reset brings your Versa back to the "in the box" setting as being in the Factory. Advantage in this case and at this moment, is that when you've done that, whilst setting your Versa again, you will get autimatically the newest Firmware update.

2. If you do not want to do that, contact Customer Support.

Personally I would go for option number 1, but of course that's up to you. 

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‎02-13-2019 22:43

In response to Wfriss12414

‎02-13-2019 22:43

Mine is doing the same. 

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‎02-20-2019 04:25

In response to dedem

‎02-20-2019 04:25

I ended up deleting and reinstalling the fitbit app on my phone. I also held down the left button and right lower button at the same time to reset the watch. Then i went through the entire step again but did not sync the wifi, going through the bluetooth to phone instead. I left the watch laying ontop of the phone and it did finally go through the rest of the updating process to install the phone. Good luck!

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