Can't access my apps on Versa 2

[br7250]

Hello,

Starting this morning, I noticed that I can't access any of the apps on my Fitbit Versa 2. I was able to change the clock face without any problem. I customarily use the Fitbit app on my Windows machine. I also use the Fitbit app on my Samsung tablet. When I received the Versa 2 from Amazon, I had to initially set up the Fitbit on my tablet, because the tablet has Android 9, and then after that was able to sync to my android cell phone, which is on Android 5.

The Versa 2 device will soft reset properly; I've done that three times, and the soft reset will not fix the problem. The device does sync properly to update the android or windows app as it relates to my fitness statistics (number of steps, etc.).

When I attempt to access the apps by swiping, it goes into unlock mode to ask me for my 4 digit pin code. I have since removed the Fitbit pay app and the Starbucks app, along with some other apps I had previously downloaded. 

The problem is that I cannot go into the settings app (or any other app, for that matter) on my Fitbit Versa 2. Does anyone have any workarounds or solutions to this particular type of problem?

Sincerely,

Bruce

[SilviaFitbit]

@br7250 It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. I appreciate the time you took to share your experience with Versa 2. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[MariaJS]

I cannot access my Apps as 4 digit is asked for every time. How can this be fixed. Have tried to turn off & reset but no change. 

[MariaJS]

My problem the same. 

[SilviaFitbit]

@MariaJS A warm welcome to the Community. Sorry for the delayed reply. 

Thanks for the troubleshooting tried prior to posting. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions.