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Can't access notifications on my Versa

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‎10-28-2021 09:45 - last edited on ‎11-10-2021 16:10 by Fitbit Moderator

‎10-28-2021 09:45 - last edited on ‎11-10-2021 16:10 by Fitbit Moderator

I have the first generation Versa and it's worked for several years. Just recently it started wigging out. I can't access the notification pull down. And when I receive a notification, it will pop up but the screen starts shaking and I can't select it or do anything with it. 

when I try to swipe up to get stats nothing  happens either. Start restarting it and didn't help. 

anyone have this issue?

 

Moderator edit: updated subject for clarity

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‎11-10-2021 16:08

‎11-10-2021 16:08

Welcome to the Fitbit Community, @Lolo911.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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