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Can't access to my Versa settings

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‎01-09-2022 00:31 - last edited on ‎01-10-2022 10:26 by Fitbit Moderator

‎01-09-2022 00:31 - last edited on ‎01-10-2022 10:26 by Fitbit Moderator

I cant reset the brightness, sleep mode, do not disturbed, or screen wake settings on my watch.  Also I cannot access the settings feature on my fitbit app

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-09-2022 06:05

‎01-09-2022 06:05

Hi @CJB49 -  you should be able to access those from your Quick Settings.

Pull down the top edge of the watch and then pull down a second time and click on the 2 white bars.

If this doesn't work restart the watch and try again. See How do I restart my Fitbit device? 

Author | ch, passion for improvement.

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‎01-10-2022 10:29

In response to Guy_

‎01-10-2022 10:29

Hi there, @CJB49. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

 

I've seen you contacted our Support Team after posting here and they're now helping you with this issue. If you have questions or concerns regarding the outcome of your case, please feel free to let our team know. 

 

Have a great day. 

Maria | Community Moderator, Fitbit


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‎01-15-2022 05:36

In response to Guy_

‎01-15-2022 05:36

The Fitbit support team was not helpful. I tried live chatting and spoke to 2 people and not was able to resolve my issues. I have gotten the Versa watch to re-start through my own trial and error, however I still can't access all of  the setting features ie; changing the brightness 

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‎01-15-2022 05:41

In response to CJB49

‎01-15-2022 05:41

@CJB49  - do check your Quick Settings.

Author | ch, passion for improvement.

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