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Can't access to my alarms on Versa 3

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‎03-01-2023 19:49 - last edited on ‎03-02-2023 05:21 by Fitbit Moderator

‎03-01-2023 19:49 - last edited on ‎03-02-2023 05:21 by Fitbit Moderator

won’t let me access my alarms on versa3 and won’t let me open setting to shut down and restart. Freezes and likes to shut down and turn on on its own occasionally. 

 

 

Moderator Edit: Clarified subject

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‎03-02-2023 05:30 - edited ‎07-29-2023 04:12

In response to Guy_

‎03-02-2023 05:30 - edited ‎07-29-2023 04:12

Hi there, @MrsDahl3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. 

As @Guy_ has recommended, if you haven't done so yet, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-01-2023 21:17 - last edited on ‎07-03-2024 08:32 by Fitbit Moderator

‎03-01-2023 21:17 - last edited on ‎07-03-2024 08:32 by Fitbit Moderator

Hi @MrsDahl3 - as a first step try a watch restart. 

How do I restart my Fitbit device?

This may not fully cure it, but a clock face change or factory reset might.

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support to help with that, if necessary.

Author | ch, passion for improvement.

Best Answer

‎03-02-2023 05:30 - edited ‎07-29-2023 04:12

In response to Guy_

‎03-02-2023 05:30 - edited ‎07-29-2023 04:12

Hi there, @MrsDahl3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. 

As @Guy_ has recommended, if you haven't done so yet, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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