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Can't add Amex gold (Rose Gold) card to FitBit Pay (USA)

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‎03-27-2021 20:52

‎03-27-2021 20:52

Hi! I just got my new Amex credit card & whenever I put in the CORRECT information, I get this error:
"Uhoh! Looks like we don't support this card for use with Fitbit Pay. Tap below to see supported banks & cards. If you feel this is an error, please contact the card issuer"
So I contacted Amex.
They aren't specialized in fixing the issue. I was told they don't have much information about why the card won't add.
The actual card is still in transit, so I have the card number & temporary cvv.
Is there a fix to this issue? Should I try again when I have the actual card?
Any input is appreciated. Thanks!

Fitbit should have a device trade-in program. Am I wrong?
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‎03-28-2021 07:15

‎03-28-2021 07:15

@JazzDaChameleon   You might need to wait until you get the card.  You say that AMEX gave you a temporary cvv.  Try again when you get the real cvv.  This is just a guess.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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