help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't add a card on my new Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2023 07:16 - last edited on ‎07-31-2023 06:40 by Fitbit Moderator

‎07-30-2023 07:16 - last edited on ‎07-31-2023 06:40 by Fitbit Moderator

I replaced my Versa 2 with a new one and I am trying to add my card in the wallet. It worked on the old one. It is stuck on Verify Card Now even though I have verified it with my bank. I have restarted my phone and the Fitbit. Deleted the card and re-added it. Turned off and on wifi and Bluetooth. Reinstalled the app and force quit the app. Nothing is working. 

IMG_9783.jpeg

 

IMG_9782.png

 

IMG_9784.jpeg

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-31-2023 06:41

‎07-31-2023 06:41

Hello there, @Mandeg. Thanks for stopping by in the Fitbit Community Forums and for the images attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-31-2023 07:19 - edited ‎07-31-2023 14:53

In response to MarreFitbit

‎07-31-2023 07:19 - edited ‎07-31-2023 14:53

@MarreFitbit They did not help me. We were disconnected that’s why I am posting here. Can you please assist me? 

Best Answer
0 Votes

‎08-02-2023 19:19

In response to MarreFitbit

‎08-02-2023 19:19

@MarreFitbit  Are you able to help me? 

Best Answer
0 Votes