Can't add a card to Fitbit Pay on my Versa 2

[Ek21]

I have a versa 2 which has been set up and using Fitbit pay since last year. At the weekend the wallet function would no longer work. I have tried to set the card up again from the app on my phone (IPhone x) , I have deleted and reinstalled the app and disconnected and reconnected to my phone with bluetooth but keeping getting an error message ‘goldengate coap request error 0’ any suggestions how to fix as this was working perfectly up until a few days ago? Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Ek21, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Before anything else, please make sure that your Versa 2 is properly syncing to your Fitbit app. If you're experiencing syncing difficulties, please see Why won't my Fitbit device sync? 

Also, please try the steps below:

• Restart your Versa 2 and phone.
• Restart Bluetooth on the phone. 
• Force quit the Fitbit app. 
• Try adding your card

For more information about Fitbit Pay, see What should I know about Fitbit Pay?

[Ek21]

Thanks for your reply. I have tried all of your suggestions above and it still doesn’t work! Syncing is working fine for activity so I don’t think this is the issue. 

[MarreFitbit]

@Ek21 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again. 

We hope your issue is solved soon. 

[Ek21]

Thanks - live chat were able to help me. 

[MarreFitbit]

@Ek21 Awesome! I'm glad to hear your issue is now solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!