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Can't add a card to my Versa 2 Fitbit Pay

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‎08-25-2020 11:48 - last edited on ‎08-27-2020 11:17 by Fitbit Moderator

‎08-25-2020 11:48 - last edited on ‎08-27-2020 11:17 by Fitbit Moderator

Hello I have recently tried to add a card to my fitbit versa 2 wallet I made sure my bank was available for Fitbit pay and all my info was correct and it kept saying failed to verify with institution verify and try again. I tried again the next day and still didnt work. I reset all my devices turned them all off and back on and still nothing, I even cleared all my cards on the website. Nothing seems to be working. Can someone help me?

 

Moderator Edit: Clarified subject

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‎08-27-2020 11:24 - edited ‎10-09-2023 08:12

‎08-27-2020 11:24 - edited ‎10-09-2023 08:12

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided in your post and for your efforts in trying to fix the inconvenience you've been having to add your card to Fitbit Pay on your Versa 2. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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