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Can't add card to Wallet - Already exists error message

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‎10-25-2020 04:54 - last edited on ‎10-25-2020 19:26 by Fitbit Moderator

‎10-25-2020 04:54 - last edited on ‎10-25-2020 19:26 by Fitbit Moderator

My husband accidentally removed his card from Versa 2 fitbit wallet. I won't let us add the card as it says it already exists in the wallet and you can't duplicate card details. The wallet is empty. Help!!!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-25-2020 19:26 - last edited on ‎08-25-2025 08:28 by Fitbit Moderator

‎10-25-2020 19:26 - last edited on ‎08-25-2025 08:28 by Fitbit Moderator

Hi @Madwifee, welcome to the Community Forums!

Thanks for bringing this to our attention, seems odd that your Versa 2 is displaying such error message if the card was already removed from your Wallet. If you haven't already done so, I recommend you to restart your device, then try removing once again the card following the steps that are specified on:  and after that, try to add it following the steps that are specified on:  and let me know if the issue persists.

I'll be here if further assistance is needed.

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‎10-26-2020 04:51

In response to RicardoFitbit

‎10-26-2020 04:51

Hi there. We tried restarting the device and also updating the software. Still says the card has already been added and can't be added again. The wallet is still empty. Is there anything else that we can try?

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