Can't add cards to my Versa

[Sherwyn]

Hey,

I have two cards on my Fitbit app that have been already been registered. However, when I try to sync them to my Versa, it gets stuck in an infinite syncing loop. I tried factory resetting the Versa, deleting and reinstalling the app on my phone as well as removing and re-adding a card.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to welcome you @Sherwyn.

I appreciate all the efforts in trying to fix this issue and recommend verifying that you are doing the following:

1. With your watch nearby, from the Fitbit app dashboard, tap or click the Account icon.
2. Tap or click the Wallet tile. 
3. Follow the on-screen instructions to add a payment card. In some cases, your bank may require additional verification. If you’re setting up Fitbit Pay for the first time, you’ll be prompted to set a 4-digit PIN code for your watch (if you haven’t already done so). Note that you also need to have Touch ID or a PIN code turned on for your phone.
4. After you’ve added a card, follow the on-screen instructions to turn on notifications for your phone (if you haven’t already done so) to complete the setup.

Let me know the outcome. 

[Sherwyn]

Thanks Alejandra. I tried your solution but it didn't work the first time. After I factory reset the device, it worked. However, I had to wait like for an hour or so for the App to sync the card to the phone. Anyways, it works now and thanks for the help! 

[AlejandraFitbit]

Those are great news @Sherwyn.

I am glad to hear that your issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[neckoil]

I have followed the above instructions but get and answer, you need to use a password or thumb print. I really need the wallet with my card as it says time etc. I have removed VERSA 2 from Fitbit, gone back to factory set up and entered a Pin but no luck, can someone ring me to help further 

[hillml1129]

Does a factory reset clear all of your data? I’m at my wits end and willing to try this because I am not getting my SleepScore among other things after the latest update

[neckoil]

Tried a factory reset, deleted from phone and reinstalled, the reset didn’t allow me to include a PIN . Not good

Sent from my iPhone

[neckoil]

Deleted Versa 2 from my FitBit, did factory reset and went through total process. The process did not ask me to introduce a PIN. Still getting message “Fitbit requires Touch ID or password…

not good at this stage as I cannot include credit card