Can't add credit card to Versa 2

[Torikate]

Trying to put a credit card into my new versa 2 wallet. I open the tile & as soon as I press ‘get started’ it tells me it’s preparing…… nothing further happens. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Torikate.

Thanks for the details shared in your post. I appreciate your efforts and recommend doing the following:

1. Force quit the Fitbit app and reboot your phone. 

2. Confirm that your Fitbit device is updated to the latest version: How do I update my Fitbit device?

3. Confirm the steps to set up Fitbit Pay: How do I set up Fitbit Pay? 

Hope this helps.