Can't add device for music

[Amanda23121987]

My versa is syncing fine everything else seems fine but when I'm trying to pair/add Bluetooth to play music it won't work 🤔 it just says phone isn't connected 

[JuanJoFitbit]

@Amanda23121987 It's great to see you in our Fitbit Community! I'm happy to assist you with the difficulties you've experienced with your Versa when trying to play music. I'd like to know a few details that will help me to determine the cause of the issue:

- What is the brand and model of your phone?

- Are you using Deezer or did you download music to your Versa's music app?

In the meantime, please make sure that you are following the steps that are listed in this help article in order to listen to music.

Looking forward to your response! 

[KradTL]

I am having the same problem.  My phone and device are paired fine i get notifications and it sync data to my phone.  But i want to control my musice from my versa.  

I used to have the moto z2 play and had no problem.  however i recently "upgrade" to the moto z3 and it wont pair under music via bluetooth. 

[KradTL]

I dont want to dl music to my device i want to control the music i am playing on my phone.