Can't add friends - Error 403

[Joexner]

I can't add friends.  I get error code 403

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Joexner, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Joexner]

My mobile devices are Samsung Galaxy S9+ and Samsung Galaxy Tab S6.

I have tried all those things you suggested. No luck.

Thank you,
Joan 

Moderator Edit: Personal info removed

[RicardoFitbit]

Your reply is appreciated @Joexner.

To further investigate, can you please share with me a screenshot of the error message you're receiving?

I'll be waiting for your reply. 

[Joexner]

I can't find the option to insert or add a screenshot?

[RicardoFitbit]

Thanks for your update @Joexner.

To attach an image into your post, please follow the steps that are specified on: How To: Add An Image To Your Post

Looking forward to your reply. 

[Joexner]

Thank you,
Joan 

Moderator Edit: Personal info removed