Can't add friends

[Fuz87]

why can we not add people to friends list 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Fuz87, thanks for stopping by. I'm sorry to hear you're having trouble adding friends, I'll be glad to help you.

Please make sure you're following these steps in order to add new people to your friends list: 

Fitbit app

1. Tap the Today tab, and tap your profile picture. 
2. Tap your name > View All Friends > Add Friends. 
3. Choose a method to find friends, then tap the Add Friend icon next to the name or email address of the person you want to add.

You can also send a friend request to a member of the Fitbit community. For more information, see What should I know about the Fitbit Community?
 

Fitbit.com dashboard

1. On the fitbit.com dashboard, hover over the Friends tile and click Find Friends.
2. Under Find More Friends, choose a method to add friends, and follow the on-screen instructions. If you don't see the Friends tile on your dashboard, add the tile. 

Let me know if you need further help, I'll be around. 

[Fuz87]

I have done both and they still don't work. My friend also had the same problem



Sent from my Samsung Galaxy smartphone.