Can't add friends

[Versa2x]

Hey. Ever since I've got my versa 2, I haven't been able to invite my contacts or friends or even connect through Facebook on the community page. I even tried logging off and deleting the app but still the issue wasn't solved.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Versa2x, welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. This is because the app is not optimized to that device and any change could impact the performance. 

However, if you haven't done so yet, please see How do I connect with friends on Fitbit? 

[Helenmichie]

Hi, I am having the same problem and have tried everything. I have changed recently to the versa 2 and have the same problem. I even went to fitbit.com and logged on there to try and add by email and it still ain't working. My phone is a Samsung Galaxy S7 edge . Any help would be appreciated 

[MarreFitbit · Accepted solution]

Hi there @Helenmichie, welcome on board. Thanks for sharing those details and for also trying fitbit.com. 

We want you to know that our engineers are aware of the problem and are currently working on it. We will let you know the resolution and outcome as soon as an official statement has been released for your issue. We would like to take this chance to apologize for any inconvenience caused during this time.
 
We appreciate your patience and look forward to getting you back on track. If there is anything else I can assist you with in the meantime, do not hesitate to let me know.