Can't add music or sync Spotify to my Versa 2

[DAC91]

hi i have a question 

im having trouble trying to add music or sync spotify. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @DAC91, welcome to the Community Forums. Thanks for the detailed shared in your post, I'll be glad to help you to add your music to your Versa 2.

To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit Connect app. For detailed instructions, see How do I download playlists to my Fitbit watch?

With regards to Spotify, with your Versa 2 you can use the Spotify app to control the music playing in the Spotify app on your phone, computer, or other Spotify connect device. Navigate between playlists, like songs, and switch between devices from your Fitbit device. 

Note the following requirements:

• The Spotify app on your Fitbit device doesn’t support offline music playback, so your paired phone must remain nearby with the Fitbit app running in the background and connected to the internet.
• A Spotify Premium subscription is required. For information on Spotify Premium, see spotify.com.
• You must have the Spotify app open on the device playing music. For more information on Spotify Connect, see spotify.com.

To control the Spotify app from your Fitbit device:

1. In the Fitbit app, tab the Today tab > your profile picture > your device image > Apps.
2. Tap the gear icon next to Spotify 
3. Tap Log in and follow the on-screen instructions to log in to your Spotify Premium account.
4. Open the Spotify app on your phone or other device and begin playing music.
5. Open the Spotify app on your Fitbit device to control music. 
   • Tap the devices icon to switch between devices. To see a device, you must have the Spotify app open on that device and be logged in to your account. Up to 8 devices are listed.
   • Tap the shuffle icon to shuffle the tracks.
   • Tap the heart icon to like a track.
   • Use the controls to switch playlists and to play, pause, or skip to the next track or previous track.
   • Swipe right to see your 8 most recently played playlists, or tap Library to find the playlists you created, the playlists created for you, and a selection of workout playlists. Tap a playlist to switch to it.

For troubleshooting, see Why can't I control music with my Fitbit device?