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Can't add my Revolut card to my Fitbit Versa

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‎03-11-2020 01:48 - last edited on ‎05-04-2020 10:59 by Fitbit Moderator

‎03-11-2020 01:48 - last edited on ‎05-04-2020 10:59 by Fitbit Moderator

Hello!

I have tried a couple of times to add my revolut card to my fitbit versa. First i have gotten the message "Your card was succesfully added" followd by "error Cannot verify card at this time. Please try again later." It has been over a week and i have tried to add my card every other day, but today when i tried to add my card i got the message "Oh no! you have reached the maximum number of cards" and i have no cards in my fitbit wallet at this time.

 

I have already tried to sign out and sign back in to the app, restarted the phone, restarted the watch, and still nothing.Card succesfully addedError

You have reached the maximum number of cards

 

 

 

Moderator edit: updated subject format

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5 REPLIES 5

‎05-04-2020 11:16

‎05-04-2020 11:16

@l00natika It's great to have you here! Sorry for the delay in my reply.

 

Let me help you adding your Revolut card on your Versa. Start by verifying that this is a supported bank and card for your country here. Restart your Versa following these instructions and then try adding the card again. If the issue persist then you may consider a factory reset just note that you will need to setup your Versa after this.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-15-2020 01:37

‎05-15-2020 01:37

Hi I was wondering wether you found a fix for this as I am having the exact same problem.

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‎05-15-2020 04:17

In response to PJLUK247

‎05-15-2020 04:17

Yeah, in my case i had the card previously installed and it disappeared after an update, and while I was trying to set it up again I encountered that problem. To fix it i had tried everything on the community (delete the cache, reset to factory, etc) with no success so in the end i have read somewhere to uninstall the app and then reinstall again. Upon reinstall the card appeared. It got somehow stuck in the cache I guess. I am also using an iphone. Funny thing is that before the app uninstall i wasn't seeing the card in the browser version as well. So yeah..... I recommend uninstalling the app and the reinstalling. 

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‎05-15-2020 04:38

In response to l00natika

‎05-15-2020 04:38

Thanks for that. I did exactly what you said. Reinstalled the app and the card appeared. It wouldn’t let me verify the card though because it thinks it was set up from a different phone. So I deleted that one and re-added the card and now it works.
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‎05-15-2020 05:34

In response to PJLUK247

‎05-15-2020 05:34

Awesome! I'm glad it worked for you too! 

Have a great day!

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