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Can't add my card to Fitbit Pay on Versa 2

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‎03-29-2021 16:30 - last edited on ‎03-30-2021 07:55 by Fitbit Moderator

‎03-29-2021 16:30 - last edited on ‎03-30-2021 07:55 by Fitbit Moderator

I am with RBC and I checked the available cards for use in Canada. It should be fine, but when I try to add my card it keeps giving me the message "Oops! Try again! It looks like the card...." Etc. 

I've looked at other forums, attempted to restart the app, my fitbit, my phone, and nothing has worked so far.

I need advice on trounleshooting further.

TIA

 

 

Moderator Edit: Clarified subject

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‎03-30-2021 07:54 - edited ‎12-15-2023 10:01

‎03-30-2021 07:54 - edited ‎12-15-2023 10:01

Hi there, @GreenDragon233. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Fitbit Pay before reaching out and confirming that your bank and card are on the supported list (https://www.fitbit.com/fitbit-pay/banks). 

Since you've followed the tips and recommendations provided in the community for this issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-30-2021 07:54 - edited ‎12-15-2023 10:01

‎03-30-2021 07:54 - edited ‎12-15-2023 10:01

Hi there, @GreenDragon233. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Fitbit Pay before reaching out and confirming that your bank and card are on the supported list (https://www.fitbit.com/fitbit-pay/banks). 

Since you've followed the tips and recommendations provided in the community for this issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer