Can't add my card to Fitbit Pay on Versa 3

[polinawwq]

When i trying to add card on wallet it says your versa 3 is unstable. What should i do?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @polinawwq. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with Fitbit Pay. 

View our complete list of supported banks at www.fitbit.com/fitbit-pay/banks. If you don’t see your bank on the list, you can contact your bank in a private communication or on social media and tell them that you want to use Fitbit Pay to make contactless payments from your Fitbit device. Ask your bank to see www.fitbit.com/fitbit-pay. However, it’s up to the bank to decide if they want to support Fitbit Pay.

If you do see your bank listed, please make sure that your Versa 3 is syncing properly to your Fitbit app. If you're experiencing syncing difficulties, please see Why won't my Fitbit device sync? 

Moving forward with the troubleshooting steps, please try the steps below:

• Restart your Versa 3 and phone.
• Restart Bluetooth on the phone. 
• Force quit the Fitbit app. 
• Try adding your card

For more information about Fitbit Pay, see What should I know about Fitbit Pay?

See you around.

[polinawwq]

I tried it it’s not working

[MarreFitbit]

@polinawwq I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.