Can't add my card to Fitbit Pay on Versa 3

[Ptbebe]

Hi,

I'm in Hong Kong.  I tried to add my credit card in Fitbit versa 3's wallets,  it is not allow.

May we know Hong Kong Bank's credit card is available bank or not?

Best Regards,

PTbebe

Moderator Edit: Clarified subject

[Odyssey13]

This was posted by a Fitbit Moderator:

"Fitbit Pay is enabled for the top banks in the US and 200+ banks internationally in 27+ countries. We’re always expanding our bank partnerships that support Fitbit Pay. View our complete list of supported banks at www.fitbit.com/fitbit-pay/banks.

If you don’t see your bank on the list, you can contact your bank in a private communication or on social media and tell them that you want to use Fitbit Pay to make contactless payments from your Fitbit device. Ask your bank to see www.fitbit.com/fitbit-pay. Note: It’s up to your bank to decide if they want to support Fitbit Pay."

[MarreFitbit · Accepted solution]

Hi there, @Ptbebe. Welcome to the Community Forums. Thanks for the details provided in your post. 

As @Odyssey13 has mentioned, Fitbit Pay is enabled for the top banks in the US and 200+ banks internationally in 27+ countries. Make sure to check if your bank in included by clicking here www.fitbit.com/fitbit-pay/banks.

Nevertheless, if you don’t see your bank on the list, you can contact your bank in a private communication or on social media and tell them that you want to use Fitbit Pay to make contactless payments from your Fitbit device. Ask your bank to see www.fitbit.com/fitbit-pay. However, it’s up to the bank to decide if they want to support Fitbit Pay.

If you do see your bank listed, please make sure that your Versa 3 is syncing properly to your Fitbit app. If you're experiencing syncing difficulties, please see Why won't my Fitbit device sync? 

Moving forward with the troubleshooting steps, please try the steps below:

• Restart your Versa 3 and phone.
• Restart Bluetooth on the phone. 
• Force quit the Fitbit app. 
• Try adding your card

For more information about Fitbit Pay, see What should I know about Fitbit Pay?

Hope that helps.