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Can't add my card to Fitbit Pay on Versa 3

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‎10-15-2022 12:28 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

‎10-15-2022 12:28 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

When adding a card to the wallet after entering all the details, a system error occurs. When you try again, a message appears that the card has already been added, although it is not displayed in the wallet.

 

Moderator Edit: Clarified subject

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‎10-17-2022 11:24 - edited ‎06-24-2023 06:48

‎10-17-2022 11:24 - edited ‎06-24-2023 06:48

Hello there, @Gsv54. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with Fitbit Pay. 

In addition to the steps you've done so far, please try the steps below:

  • Restart your Versa 3 and phone.
  • Restart Bluetooth on the phone. 
  • Force quit the Fitbit app. 
  • Try adding your card

For more information about Fitbit Pay, see What should I know about Fitbit Pay?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-17-2022 11:24 - edited ‎06-24-2023 06:48

‎10-17-2022 11:24 - edited ‎06-24-2023 06:48

Hello there, @Gsv54. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with Fitbit Pay. 

In addition to the steps you've done so far, please try the steps below:

  • Restart your Versa 3 and phone.
  • Restart Bluetooth on the phone. 
  • Force quit the Fitbit app. 
  • Try adding your card

For more information about Fitbit Pay, see What should I know about Fitbit Pay?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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