Can't add my card to Fitbit Pay with my Versa 2

[SunsetRunner]

Hi. I need help. Im from singapore. Using versa2. My issue is i cant add my card to fitbit wallet. Called the bank but bank said nothing wrong with my card. I don't know where to call and ask. I need this urgently to use the wallet for public transportation. Help me. Thanks

Moderator Edit: Clarified subject & Personal info removed

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Fitbit Pay before reaching out. I understand how important is to you to have this feature working. 

Before anything else, please make sure that the card you're trying to add is included in the information below:

• OCBC Bank
• United Overseas Bank
• Revolut

Note mastercard and Visa credit cards from the above banks can be used to pay on Land Transport Authority MRT Trains and Buses.

Also, make sure that your Versa 2 is properly syncing to your Fitbit app. If you're experiencing syncing difficulties, please see Why won't my Fitbit device sync? 

Also, please try the steps below:

• Restart your Versa 2 and phone.
• Restart Bluetooth on the phone. 
• Force quit the Fitbit app. 
• Try adding your card

For more information about Fitbit Pay, see What should I know about Fitbit Pay?

[SunsetRunner]

Hi. Yes it's uob bank. I attached you the page that asked me to verify. I
tried restarting my phone. Nothing helps.

[MarreFitbit]

@SunsetRunner Thanks for those details. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.