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Can't add see the Wallet tile

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‎11-11-2019 09:55 - last edited on ‎12-02-2019 12:51 by Fitbit Moderator

‎11-11-2019 09:55 - last edited on ‎12-02-2019 12:51 by Fitbit Moderator

I wanna add my credit card in my Fitbit wallet, but I can't see it in the Fitbit App (today).

 

 

Moderator edit: updated subject for clarity

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‎11-11-2019 11:20 - edited ‎11-11-2019 11:21

‎11-11-2019 11:20 - edited ‎11-11-2019 11:21

@MarcosMachado Welcome!  Do you have a Versa that allows for payments?  It should be there if your device is set up to handle payments.  You should see this when you look into your Fitbit Versa details in the app.

 

16FC1E0D-33CF-479B-B9EE-9CD44BF7E868.png

 

 

 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎11-11-2019 12:40

In response to Heather-S

‎11-11-2019 12:40

Yes, I have a Versa2 which allows for payments. When I look in the screen you posted I see all icons, except for the Wallet.

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‎11-11-2019 13:11

In response to MarcosMachado

‎11-11-2019 13:11

@MarcosMachado Have you tried uninstalling and reinstalling the Fitbit app on your phone?  

 

When you hold in the button on the left side of your Versa 2, what happens?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎11-11-2019 13:56

In response to MarcosMachado

‎11-11-2019 13:56

The key is changing your location in the profile section by tapping your portrait in Fitbit App.

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‎11-11-2019 14:27

In response to okey2k

‎11-11-2019 14:27

Does Wallet is supported in Brazil?

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‎11-11-2019 16:49 - last edited on ‎06-19-2024 18:18 by Fitbit Moderator

In response to MarcosMachado

‎11-11-2019 16:49 - last edited on ‎06-19-2024 18:18 by Fitbit Moderator

Hi @Heather-S , thank you for your help and the screenshot provided! It's always nice to see you in the Community! 

@okey2k , nice to see you back! Thank you for your advise! 

@MarcosMachado , a warm welcome to the Community! Thank you for your interest on Fitbit Pay!

As @okey2k  mentioned, if you cannot see the Wallet on your app, please change the location .

  1. From the Fitbit app dashboard, tap the Profile picture .
  2. Tap or click Advance Settings.
  3. Turn Automatic location off, and on Add Location choose another country! 

Although Fitbit Pay is not available in Brazil, (you can check here the banks that support Fitbit Pay by country) you can use a payment app! For example:

More information about Fitbit Pay can be found here. What should I know about Fitbit Pay?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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