Can't answer on-wrist calls on my Versa 3

[Samroundree]

Hello, why I can't receive calls from  my fitbit versa 3. It will light up when I get a call but I can't answer it by the Fitbit.

Moderator Edit: Clarified subject

[Guy_]

Hio @Samroundree  - have you checked the On-Wrist calls setting is working, you may need to go to Bluetooth on your phone and configure the Versa 3 Controls entry and then set up On-Wrist calls.

Notifications and calls won't work if you have Do not disturb or Sleep enabled, swipe watch face to the right to get to Quick Settings to check.

[MarreFitbit · Accepted solution]

Hi there, @Samroundree. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the on-wrist call feature. 

If you can’t answer on-wrist calls, check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Sense Controls or Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

On a side note, please also check what @Guy_ has pointed out about the sleep and DND mode. For more information, see How do I navigate my Fitbit device?

Hope this helps.