help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t auto recognize Aerobic workout

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-14-2019 03:40

‎11-14-2019 03:40

In last two weeks, found out Versa 2 can’t recognize Aerobic work automatically (Walk is recognized). But it still recorded my working minutes and cals burned.

How to fix this issue?

Best Answer
Labels:
2 REPLIES 2

‎11-15-2019 11:43

‎11-15-2019 11:43

Welcome to the Fitbit Community, @Sarahhh_sss.

 

I appreciate your participation in the Forums and sharing that your Versa 2 can’t recognize Aerobic Workout automatically. Thank you for providing the additional details. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your Aerobic Workout isn't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure it records properly. For more information about how SmartTrack tracks activities, please review our help article: How do I track my activity with my Fitbit device?

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-05-2019 13:50

In response to LiliyaFitbit

‎12-05-2019 13:50

Hi!

I'm having similar issues with my versa2. It does not recognise my cycling on pavement. I live in Amsterdam, I cycle everyday and that is now not logged. Before this devise I had the charge3, this devise had no problems auto recognizing any of my activities. Please help me with some advise.

 

kind regards,

Tom

Best Answer
0 Votes